WordPress repair
Hacked, broken or slow WordPress, fixed.
For owners whose WordPress site was hacked, broke after an update or slowed to a crawl. Host it with us and the cleanup is included, or have it fixed once.
Cleanup included when you host with us on Site Care, $99 a month (12-month minimum). Or a $450 one-time fix.
Where this usually starts
- Google warns visitors that "this site may be hacked".
- The site sends visitors to spam or a fake shop.
- Your host suspended the account.
- A white screen, or a "critical error", after an update.
- You're locked out of the admin.
- The site is so slow that people leave before it loads.
How it works
- Call, or book a call. Tell us what happened and when. If the site is down or hacked, it goes first.
- Backup first. We take a full copy of the site before we touch anything.
- Clean it and lock it down. Malware removed, WordPress, the theme and the plugins updated, passwords and access tightened, and backups set up so this is the last time you start from nothing.
- Checked, and hosted if you choose. We check the site on desktop and phone and tell you in plain language what happened. With the one-time fix, the 30-day guarantee starts there. With hosting, the site moves to our servers and stays our job.
Keep it fixed
Most hacked WordPress sites were out of date. When we host the site on Site Care, we keep WordPress, the theme and the plugins updated, keep backups off the server, scan for malware and watch that it's up, for $99 a month with a 12-month minimum. If it's ever hacked again while we host it, cleaning it is on us. Site Care Plus,
$179 a month, adds an hour of edits and a monthly report.
What it costs
- Host it with us, cleanup included
- $99 a month
- We clean the site, move it to our hosting and look after it there, with updates, backups, malware scans and uptime checks. If it's hacked again while we host it, we clean it at no charge. 12-month minimum.
- Emergency fix only
- $450
- Malware cleanup, hardening, WordPress and plugin updates, and backups set up, with a 30-day guarantee. The site stays where it is. Same day when we can.
- Site Care Plus
- $179 a month
- Everything in hosting with us, plus one hour of edits each month and a monthly report.
- Speed pass
- $1,200–2,500
- A slow site made fast on phones, measured with the same tests Google uses. Quoted in writing before we start.
- Moving to a new domain
- $80–150 an hour
- The site moved to a new address with redirects in place, so old links and search results keep working. Quoted in writing before we start.
Every price is fixed before the work starts and holds unless the scope changes. Anything outside a package is quoted by the hour, in writing, first.
Proof
- We have built and run 60+ sites and stores since 2013, including custom WordPress themes and plugins.
- We took over a fine-art logistics company's site after an acquisition, moved it to a new domain, and still host and patch it. Read the case study
- We built a healthy-aging company's WordPress platform by hand and still maintain it, 7 years on. Read the case study
Questions
How fast can you start?
Same day when we can. Call the number on this page. If the site is down or hacked, say so and it goes first.
Do I have to move my hosting?
No. The $450 fix works wherever the site is today. Moving it to our hosting is what makes the cleanup included, and keeping it clean becomes our job.
What does the $450 fix include?
Malware cleanup, hardening, WordPress, theme and plugin updates, backups set up, and a 30-day guarantee. We take a full backup before we touch anything, so the site can always be put back the way we found it.
What happens to my domain and email if you host the site?
They stay where they are, in your name. We move only the website and change only what it needs, so mail keeps arriving during the switch.
Do you need my passwords?
Admin access and hosting access make it much faster. If you're locked out, we help you get back in first.
Will Google remove the "hacked" warning?
Once the site is clean, we ask Google to review it through Search Console. Google decides when the warning comes off; we tell you when it does.
What if the site can't be saved?
Then we tell you, and quote a new site instead. You decide.
Let’s talk
Call now, or pick a time.
Andii, our AI receptionist, answers the phone in English and Spanish. Or choose a time for a call with us.